Customer Assistant

Role Overview

As a Customer Assistant in a John Lewis shop, you will deliver outstanding customer service, maintain exceptional shop standards, and support your team across various tasks. You will be a face of our brand, building loyalty with customers.

Key Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits.
• Put the customer at the heart of everything, proactively acknowledging and resolving queries.
• Support the wider team flexibly, including till, stock replenishment, price ticketing, and shop‑keeping tasks.
• Identify improvement areas and implement solutions.
• Support accurate stock counts to protect profits.

Essential Skills & Experience

• Basic IT literacy.
• Strong communication skills.

Desirable Skills & Experience

• Experience in a customer‑facing role (welcome but not essential).
• Merchandising and product display experience.

Additional Information

Some roles may be subject to pre‑employment vetting, including DBS checks and financial probity checks when required. Flexible or compressed hours, job sharing, or shorter hour contracts may be available.

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