Warehouse Shift Supervisor

Overview

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in‑house technology infrastructure this underpins the iForce offering to customers.

We are recruiting a supervisor to join our team at iForce Stafford on a full‑time, permanent position.

Position Details

Shift Pattern: Monday‑Friday rotating shift – 06:00am‑14:00pm & 14:00pm‑22:00pm.

Salary: £33,089.24 basic per annum + £3,308.92 allowance.

Responsibilities

• Run a busy shift managing around 50 people across various workstreams.
• Handle damaged items in a fast‑paced environment requiring quick thinking.
• Responsible for HR aspects: attendance, performance management, briefing the team, reacting to operational dynamics, positioning people to hit targets.
• Have prior experience as supervisor/shift manager or senior team leader.
• Provide training for new and existing staff to achieve high standards of quality and efficiency.
• Support the shift supervisor to achieve timely receipt, pallet build, put‑away, and dispatch of stock.
• Ensure efficient receipt and pallet build of returned customer orders to maintain SLA targets.
• Maintain Health and Safety standards.
• Maintain optimum levels of stock integrity.
• Plan staffing levels to meet required efficiency.
• Develop and train all team members to maximise contributions and plan succession.
• Motivate the shift team to achieve or exceed productivity and service KPIs.
• Monitor and control the work environment for optimum efficiency.
• Communicate effectively with drivers and operatives, finding solutions for challenges.

Qualifications

• Experience of managing teams within a multi‑client warehouse environment.
• Process‑oriented with appreciation for specific client requirements.
• Desire to deliver quality and cost improvements through continuous improvement.
• People manager who leads by example, encourages team spirit, and motivates a team.
• Adaptable and responsive to change – ability to monitor workflow and move workforce accordingly.
• Computer literate and able to follow complex instructions.

Benefits

• Annual Leave – Competitive holiday entitlement of 28 days inclusive of bank holidays.
• Pension scheme – 5% employee contribution and 3% employer contribution.
• Life Assurance – x2 your annual salary.
• Wellness – Employee Assistance Programme providing confidential telephone counselling and legal information service available 24/7.
• Eye Care Vouchers – Substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – Employee of the month and year, special recognition, long service awards.
• Everyday discounts – Access to over 50 retailer discounts for savings.

Application

If you meet the requirements for this role and are looking for your next career opportunity, please apply now to become a part of the winning team.

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