Customer Service Advisor NHS

Job Summary

The start date for this role will not be until the end of July/August 2026.

What You’ll Do

• Deal with inbound/outbound calls in a quick and timely manner.
• Take ownership of challenging calls and use appropriate methods to resolve them.
• Accurately record and update client systems.
• Manage and protect customer information in line with GDPR.
• Proactively keep knowledge up to date using approved training resources in line with campaign needs.

What We Offer

• Full-time position remote after training (37.5 hours per week).
• Paid training.
• Annual salary of £24,784.50, paid monthly.
• Temporary 3-month contract.

Benefits

• Casual dress.
• Employee discount.
• On-site parking.

Wagestream

• Use flexible pay to receive pay throughout the month.
• Track shifts, earnings and spending in one place.
• Build a rainy-day pot to reduce financial stress and reward yourself in the future.
• Benefits checker to calculate possible government support.
• Chat to a financial coach for expert guidance.
• Get discounts on shopping with vouchers.

Commute

Must reliably commute to Motherwell, ML1 4WQ before starting work.

Location & Dates

Work location: In person.

Expected start dates: July/August 2026 – several start dates.

Requirements

Computer literacy and ability to work flexible hours (37.5 hours over 7 days). Experience is not required; training will be provided.

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