We’re looking for a Service Assistant to join us at Scotney Castle to help busy teams throughout our visitor operations.
Salary: £12.75 per hour
Contract Duration: Fixed term until 31st December 2026
Working Pattern: This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes Bank Holidays, but does not require evening or split shifts. You will be asked to work on days when additional support is needed at Scotney, with weekend availability expected. Typical shifts run from 9:30am to 2:00pm.
Interviews: Thursday 16th July
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here
This role reports to the Welcome Manager and would suit anyone with enthusiasm for delivering great customer service. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you will provide. As a Service Assistant, you’ll have the opportunity to be involved in various, different aspects of the visitor experience, which may be at the Visitor Entrance, House or Car Park.
What you’ll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café.
Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
You can view the full role profile for this role in the attached document. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we’re looking for
We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well‑organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto “For everyone, for ever” at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Location
Scotney Castle, Lamberhurst, Tunbridge Wells, TN3 8JN
Requirements
Eligibility to work in the UK
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Closing Date: 5th July 2026
#J-18808-Ljbffr…