Booking Coordinator

Job Overview

We are looking for a Booking Coordinator to handle customer enquiries, convert them into job bookings and coordinate engineers for service calls.

We are an equal opportunity employer.

Key Responsibilities

• Engage with customers to understand needs and convert interactions into booked services.
• Schedule and organise service calls, upselling or cross‑selling where appropriate.
• Communicate with franchisees, ensuring they are briefed before customer visits.
• Record bookings accurately on the bespoke CRM.
• Handle phone, e‑mail, and chat interactions professionally and empathetically.

Qualifications

• At least 1 year of sales and customer service experience in a customer‑centric environment.
• Proven track record of meeting sales targets and driving sales growth.
• Strong communication skills and ability to build rapport with clients.
• Multitasking ability across various channels in a high‑energy setting.
• Technological proficiency to manage customer data and track prior bookings.
• Attention to detail to record accurate information.
• Understanding of high‑quality service and importance of customer engagement.

Shift Details

8‑hour shifts: 7:00‑17:00 (requires alternate weekend work) and 12:30‑22:30 (requires alternate weekend work).

Supplemental Pay

Incentives based on sales performance.

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