Helpdesk Coordinator

Liverpool John Moores University (LJMU) is seeking a dedicated and customer-focused Helpdesk Coordinator to join our Estates Development and Campus Services team on a permanent, full-time basis.

Work Hours

08:00 AM – 04:00 PM, Monday to Friday

Responsibilities

• Serve as the first point of contact for customer queries and service requests
• Respond promptly to enquiries via telephone, email and the University CAFM system (Invida)
• Coordinate and log maintenance requests accurately and efficiently
• Work closely with Campus Services teams to ensure timely resolution of issues
• Always deliver an exceptional standard of customer service

Qualifications

• Strong customer‑focused approach and commitment to service excellence
• Excellent communication and interpersonal skills
• Good IT proficiency and ability to learn systems quickly
• Reliable, flexible, and proactive working style
• Strong organisational skills and attention to detail
• Educated to at least Grade C GCSE in English & Maths

Benefits

• Generous annual leave entitlement
• Pension scheme
• Induction and development support
• Family‑friendly policies

Anticipated Interview Date: Tuesday 28 July 2026

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.

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