Office Coordinator
Towcester
Monday to Friday, 8:30am-5:00pm
£32-38,000
Overview
We’re recruiting for an Office Coordinator to join a small but growing business based in Towcester. This is a busy, hands‑on role sitting at the centre of customer orders, stock, suppliers, shipping and day‑to‑day office support.
They are practical, down‑to‑earth and growing – so they need someone organised, switched‑on and confident enough to keep lots of moving parts under control.
They do have an office dog, so hopefully you feel comfortable with this.
The role
This is not a sit-in-the‑corner-and-process-paperwork job. You’ll be involved in the full flow of orders, customer queries, supplier coordination, stock checks, courier bookings and export paperwork. Some days will be straightforward. Others will involve juggling a few things at once and keeping calm while you work through them properly.
What you’ll be doing
- Answering customer queries by phone and email in a clear, helpful way
- Processing sales orders accurately and checking the detail before it goes further
- Preparing customer documentation, including paperwork for healthcare‑related clients
- Processing purchase orders, including overseas supplier orders
- Keeping an eye on stock levels and flagging issues before they become bigger problems
- Organising pre‑shipment samples and keeping records tidy
- Booking inbound and outbound shipments, including road and air freight into Europe
- Sourcing courier options and checking costs make sense
- Producing relevant customs documentation
- Supporting the Directors with administration and day‑to‑day office coordination
What we’re looking for
- You’re naturally organised and like things to be done properly
- You notice mistakes, missing information and odd details others might skim past
- You’re comfortable working with numbers, order details, stock information and basic Excel
- You communicate clearly on the phone and by email with customers, suppliers and internal teams
- You’re confident using Outlook, Excel and order systems, and you can pick up new software without drama
- You take ownership rather than waiting to be chased
- You are calm, practical and able to prioritise when several things need attention at once
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