Operations Coordinator – Mayfair

About The Role

Knight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Mayfair Office.

Responsibilities

Customer Experience

• Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
• Assist in answering incoming and outbound calls and welcoming clients.
• Manage and coordinate external enquiries.
• Refer clients to a wide range of Knight Frank services.

Sales Administration

• Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
• Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process.
• Liaise with clients, other business service lines and external contractors professionally.
• Accurately generate final account invoices and credit notes.

Finance

• Manage approvals of office contractor invoices.
• Assist team with submission of expenses, if required.
• Submit Saturday staff timesheets.

Office Management

• Maintain a tidy and well‑organised office environment, ensuring all required safety checks are completed and accurately logged.
• Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required.
• Assist with office refurbishment or relocation programmes.
• Assist with implementing ISO regulations in office and external audits.
• Adhere to and enforce GDPR, data and IT security regulations.

Operations

• Prepare reports for management meetings.
• Ensure accurate performance, holidays and absence records and reports are maintained.
• Manage team diaries accordingly.
• Manage Saturday rota.

Experience Required

• Prior experience in a business support, administration or front of house role (preferred but not required).
• Flexibility, adaptability and a co‑operative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Competitive salary.

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