Senior Customer Service Representative

Senior Customer Service Representative

Location: Hemel HempsteadShifts: 08:00 – 17:00Pay Rate: £14.00–£14.95 per hour (temporary role)

Key Responsibilities

• Manage customer inquiries from first contact through to order fulfilment.
• Process orders, quotations, and maintain accurate records.
• Collaborate with cross‑functional teams to ensure consistent, quality support.
• Use ERP and CRM systems to track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow‑up.
• Contribute to continuous process improvement initiatives and uphold the company core values of Integrity, Intensity, Innovation, and Involvement.
• Participate in cross‑training and support activities as needed.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of customer service experience, particularly within a multinational environment preferred.
• Government Body award or equivalent certification.
• Strong written and verbal communication skills in English; additional European language proficiency highly valued.
• Proficient in Microsoft Office applications.
• Experience with ERP systems (Oracle/SAP) beneficial; training provided.
• Experience using CRM systems and customer service software preferred.
• Excellent attention to detail and accuracy in data entry and documentation.
• Strong problem‑solving abilities and capacity to manage multiple priorities under deadlines.
• Collaborative, positive attitude and exceptional teamwork skills.
• Ability to work independently and take initiative in routine tasks.
• Professional judgment and diplomacy in handling customer interactions.
• Strong organizational skills and ability to prioritize effectively.
• Flexibility to adapt to new processes and technologies.

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