As the first point of contact for visitors, colleagues and external stakeholders, you will play a vital role in creating a professional, welcoming and well‑organised environment within our central office. This full‑time on‑site role is part of the CEO Office and supports the smooth day‑to‑day running of the office, ensuring a safe, compliant and well‑maintained workplace for everyone.
Hours, salary and location
Hours of work: 37.5 hours per week. Salary: £26,607, with progression to £29,378 per annum. Location: On‑site – Waterside House, Sunderland Enterprise Park, SR5 2TZ.
Main duties
- Coordinate front‑of‑house and reception services
- Answer and manage the main phone line
- Oversee office administration and facilities management
- Support compliance activities
- Manage complaints and compliments
- Maintain organisational trackers and coordinate policy review schedules
- Keep key organisational priorities on track
About us
Mental Health Matters (MHM) is a national charity delivering innovative, life‑changing mental health support for individuals and communities across the UK. Our culture is people‑focused, inclusive and values‑led, and we are committed to creating an environment where talented individuals can thrive and make a meaningful difference.
Qualifications and experience
- Experience in a reception, office coordination or administrative role
- Experience dealing with members of the public and managing telephone enquiries
- Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively
- Excellent written and verbal communication skills
- Professional, friendly and approachable manner with outstanding customer‑service skills
- Experience handling sensitive or confidential information appropriately
- Good administrative skills and attention to detail
- Confidence using Microsoft Office applications
- Knowledge of confidentiality and data protection requirements
- Ability to work independently while contributing positively as part of a team
- Proactive approach to problem solving and maintaining accurate records
- It would be advantageous to have experience in health, social care or public sector environments, coordinating complaints or governance processes, or supporting facilities and office management activities
What we offer you
- Competitive salaries with an annual pay review process
- 25 days annual leave, increasing with length of service, plus bank holidays
- Enhanced occupational sick pay
- Access to our workplace pension scheme
- Family‑friendly and flexible working arrangements
- Access to our wellbeing offer – including EAP, virtual GP service and wellbeing resources
- Life assurance and free will‑writing service
- Blue‑Light Card and charity workers discounts
- Access to tickets for Good
- Employee recognition and celebration schemes
- A tailored induction programme, bespoke personal development and career pathways to support you in your role and career aspirations
Compliance
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Equal opportunities
Mental Health Matters is an equal opportunities employer.
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