Service Coordinator
£28,000 – £32,000
Loughton, Essex – Monday to Friday, 9:00 am to 5:00 pm (or 8:00 am to 4:00 pm)
Benefits
- 20 days annual leave + Bank Holidays (increasing with service)
- Pension scheme
- On‑site gym
- Employee of the month prizes
- On‑site parking
Job Summary
Join a successful and reputable company in Loughton, known for its friendly and supportive team environment. As a Service Coordinator you will be a key player in a dynamic team on a permanent basis. The ideal candidate will have experience in a similar role within the facilities or construction industry, bringing a proactive and organised approach.
Responsibilities
- Coordinate and dispatch reactive and proactive works to engineers and contractors across various locations, ensuring SLAs are met.
- Assist in product purchasing and order fulfilment activities, including taking orders and determining appropriate shipping methods.
- Monitor product order shipments to ensure on‑time delivery and liaise with customers regarding ETAs and related issues.
- Provide quotations and proposals in response to customer requests.
- Produce RAMs and maintain a database of customer sales and invoicing records.
- Contact customers regarding contract/visit cancellations to determine cause and possible corrective measures.
- Manage the fulfilment cycle from enquiry through to job completion.
- Handle incoming phone calls related to clients, engineers, sales, and customers, managing and resolving customer enquiries and complaints.
Equal Opportunities Statement
Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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