Urgent Care Assistant – Salisbury (Part-time, Out of hours)
As a result of continued growth, HealthHero is seeking to recruit one Urgent Care Assistant on a part‑time, permanent basis to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset.
Shift patterns vary and include weekday evenings, weekends, and overnight sessions (23:00-08:00). Shift patterns and rota flexibility can be discussed at the application stage.
Job Responsibilities
The role involves dual duties of driving clinicians to patient homes and providing base reception and support. It requires working 24/7 on a rolling 4‑week rota and may involve non‑clinical support to clinicians and patients who use NHS 111 and GP Out of Hours services.
The key duties include:
Driving
- Driving clinicians safely while adhering to current driving regulations.
- Performing basic vehicle checks at the beginning and end of shifts to ensure roadworthiness and fuel; ensuring safe storage of medication and consumables.
- Accurately recording all medication and consumables used while on shift.
Base
- First point of contact for patients or carers/relatives in designated Treatment Centres.
- Supporting clinicians during shifts.
- Communicating with patients in person and via telephone (comfort & welfare checks).
- Ensuring the Treatment Centre is kept clean and tidy.
Medication and Stock Management
- Using computer systems to maintain accurate stock levels of medication and consumables.
- Replenishing car stock at the end of shifts.
- Understanding stock rotation and expiry dates for weekly delivery of medications and consumables.
Shift Flexibility
- Monday‑Friday evenings (18:15/18:30‑23:00) or Monday‑Friday overnights (23:00‑08:00).
- Saturday‑Monday shifts 08:00‑08:00 (covering AM/PM/Evening or overnight).
Qualifications & Requirements
- Full UK driving licence with no more than 6 penalty points and good level of driving experience.
- Excellent attention to detail and strong administration skills.
- Ability to work confidently under pressure, act professionally in emergency or stressful situations.
- Compassion and respect when interacting with patients, relatives, and carers.
- Good communication and interpersonal skills; personable, engaging and reassuring.
- Prepared to undertake a driver’s medical assessment if successful.
What We Offer
- Competitive rate of pay with evening and weekend enhancements of up to £17.16/h (depending on shift times).
- Generous holiday entitlement up to 33 days per annum inclusive of bank holidays.
- Company pension scheme.
- Life assurance.
- Free staff parking.
Additional Information
The successful applicant will need an Enhanced DBS, which will be applied for by HealthHero upon confirmation of appointment.
We reserve the right to close this job if we receive a sufficient number of applications.
We cannot offer a sponsor licence to candidates who require sponsorship.
Equality, Inclusivity and Diversity
In line with our commitment to equality, inclusivity and diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex or sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know at recruitment-team@healthhero.com.
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Person Specification
Experience:
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Have excellent attention to detail.
- Strong administration skills.
- Personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure and Barring Service will be made to check for any prior convictions.
Closing Date & Working Base
Closing Date: Tuesday 7th July 2026 (5 pm)
Working base: Salisbury
Company contact: recruitment-team@healthhero.com
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