Role Overview
Location: London
Salary: £32,464 per annum
Working hours: Monday to Friday, 40 hours per week
Contract type: Permanent Full Time
To provide a professional and dedicated concierge service supporting site customers and visitors. The essence of this role is to make customers’ lives easier.
What You’ll Do
- Meet & greet all building users and visitors in a warm, prompt, and professional manner.
- Project a professional and positive image to internal and external customers.
- Develop and maintain excellent relationships with all clients and end users.
- Understand client core business offering.
- Maintain safety and hygiene standards of the reception area.
- Operate a clear desk policy and be responsible for general tidiness and housekeeping within the concierge area, ensuring the area and its amenities are well presented, clean and always stocked.
- Provide general information of the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants.
- Comply with instructions relating to security and confidentiality.
- Handle incoming & outgoing deliveries.
- Carry out any other office duties as requested.
- Managing meeting room availability; Receiving, sorting, distributing and dispatching daily mail; Handling transcription, printing, photocopying and faxing; Handling travel arrangements; Coordinating internal and external events; Managing office inventory such as stationery, equipment and furniture.
- Responsible for a wide variety of services and tasks across site with significant customer interaction.
- Methodically follow up assigned work orders, update and close upon completion of jobs.
- Coordinate with other teams to ensure satisfactory completion of all work requests.
- Liaise daily with designated building representatives to ensure overall satisfaction of the EMCOR service delivery.
About The Role
- Previous working experience in a customer service environment is essential.
- Articulate and possess good communication skills; ability to communicate with staff, colleagues and customers at all levels in both verbal and written form.
- Able to work independently and as part of a team.
- Able to organise and prioritise workload.
- Proficient at using computers.
- Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
Benefits
- Holiday Buy Scheme – up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in building a better world at work.
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