IT Support and Customer Service Apprentice

Overview

Salary: £25,000 – 25,000 per year

We are an IT support company seeking an IT Support & Customer Service Apprentice to join our team. This is an excellent opportunity for someone beginning their career in IT, who enjoys helping others and solving problems. You will receive hands-on training, structured learning, and guidance from experienced professionals in a supportive environment.

Responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to escalate more complex issues.
• Stay informed about common IT problems and solutions.

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Technologies

• Hardware
• Support

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