Guest Relations Ambassador – 02- Front Office

Overview

The Guest Relations Ambassador reports directly to the Guest Relations Manager and is responsible for ensuring guests are completely satisfied with their stay and that the service they receive meets or exceeds expectations. The role is based at the Intercontinental London O2, a five‑star hotel on Greenwich Peninsula adjacent to the O2 arena.

Responsibilities

• Greet guests and maintain excellent relationships with guests, clients, and colleagues.
• Attend to any guest comments or queries and resolve them efficiently and courteously.
• Co‑operate with the Head Porter to manage guest luggage, ensuring proper recording and labeling of arrival, departure, and storage.
• Demonstrate a high level of local knowledge regarding nearby streets, attractions, shops, and events.
• Complete daily operation checklists and assist the Guest Relations team as required.

Qualifications

• Previous customer service or guest relations experience essential.
• Professional appearance and a positive attitude.
• Excellent communication skills.
• Ability to work effectively as part of a winning team.
• Capacity to remain calm under pressure.
• Comprehensive knowledge of local restaurants and attractions.

Benefits

• Salary – £28,080 per annum.
• Holiday – 28 days per year, enhanced after five years of service.
• Free meals on duty.
• Complimentary on‑site parking while on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends and family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle‑to‑work scheme.
• Discounts at UK attractions such as Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora Star employee recognition.
• Long service recognition award.

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