Technician

Overview

• Xpress Centres is a fast-growing company with ambitious growth plans.
• Part of DAC Holdings, a Banbury-based high-growth company with a strong global reputation.
• The team prioritises customers, offering a chance to influence the company’s exciting growth.

The opportunity

• Multi‑skilled Repair Technician at our Xpress Centre.
• Repairs vehicles with body‑work damage independently.
• Completes same‑day key‑to‑key vehicle repairs to highest quality.
• Requires MET skills to new door fit, competency with flatliner/miracle pull systems, and high‑quality refinish work.
• Great opportunity to progress career in a fast‑moving forward‑thinking company.

Job Description

• Complete repairs from start to finish in a time‑sensitive environment to the highest quality.
• Inspect vehicles for damage appraisal, identify required new parts, liaise with central hub on repair details.
• Use own hand tools for MET tasks such as door replacement, bumper removal/refit, trim removal, and associated fittings.
• Operate Flatliner / Miracle pull equipment for larger repairs.
• Follow process and cover all refinish aspects, including 3‑stage systems.
• Process damage vehicles on internal body shop IT systems.
• Maintain cleanliness of the Xpress Centre.
• Process deposit payments for pre‑booked orders.
• Manage customer relationship through the full order cycle.
• Plan work schedule and manage time within the given day.
• Manage stock and reordering process to maintain product supply.
• Build effective relationships with customers, colleagues, and stakeholders internally and externally.
• Work from other centres if required.
• Build relationships with local area work providers to support the proposition.

Ideal candidate

• Work to deadlines and deliver quality workmanship every time.
• Reside within an hour of the dedicated centre.
• Independent and self‑managed time.
• Work effectively with the day shift.
• Think independently and problem solve.
• Communicate effectively with the contact centre.
• Own comprehensive hand‑tooling toolbox.
• Manage own consumable stock levels.
• Demonstrate and manage replacement parts.
• Innovative and creative, thinking of new ideas and innovations to sustain industry‑leading service.
• Work accurately and efficiently.
• Adapt to new business and working procedures.
• Understand the importance of caring for customers.
• Consistently deliver a high level of customer service exceeding expectations.

Qualifications

• Proven and current body shop experience.
• Repair technician experience in MET, plastic repairs, metal panel and paint refinishing.
• Experience using hand‑held PDA/tablet devices.
• Understanding of BSI 10125 or body shop work procedures.
• Exceeding customers’ expectations and providing great customer service every time.
• Effective communication with different customers and stakeholders.
• Proficient in Microsoft Office (Outlook, Word, Excel) and CRM systems.
• Full clean UK driving licence (essential).
• Preferably current qualification in ATA Senior Cosmetic Repair or NVQ equivalent (essential).
• Able to provide two years references, right to work in the UK, proof of address, and pass a Basic DBS check in line with industry compliance requirements.

Additional Information

The package contains the following:

• Competitive starting salary up to £35,640.
• Performance‑related bonus up to £45,000 OTE.
• 23 days holiday (3 reserved for Christmas shutdown).
• £2,000 loyalty bonus after 2 years service.
• Additional holiday days for every 5 years of service.
• 30% staff discount on vehicle repairs.
• 30% staff discount on luxury villa holidays.
• Cycle to work scheme.

Great place to work with a fantastic team culture.

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