Resident Service Agent
Shift pattern: 4 days on, 4 days off. Day shift Concierge – 07:00 to 19:00, Night shift – 19:00 to 07:00. Holiday: 23 days including bank holidays. Location: Greengate – 2 Greengate, Salford, M3 7NL (On-site – Greater Manchester, GBR).
What This Job Involves
This role is based at the Greengate contemporary private rented scheme, a build‑to‑rent project outside London.
Responsibilities
- Ensure a constant presence remains on the main concierge desk (except where carrying out regular building checks or on agreed breaks).
- Provide the highest level of customer care and service, offering guidance and assistance to clients/residents in a friendly manner. Deal effectively with enquiries, queries and complaints, taking correct action whilst remaining courteous in person or on the telephone.
- Maintain a clean and smart appearance at all times, wearing staff uniform or a suit when no uniform is provided.
- Ensure effective security of residents and the building by walking the agreed patrol route regularly, monitoring external areas and deterring misuse. Do not put yourself at personal risk; report any concerns to the police if immediate action is required.
- Complete regular building checks on site during the shift, ensuring the building is trouble free: lighting, heating, fire control system (alarms, smoke ventilation), lifts, water pumps and tanks, doors and windows, gates, waste chutes, access control systems, locks and security.
- Pro‑actively deal with any maintenance and cleaning/litter problems identified within the development and external estate areas. Fix, repair, maintain or clean any area or problem if capable (e.g. light bulb changes).
- Report on any security, health & safety, maintenance issues, incidents and complaints to your line manager, taking appropriate action immediately in an emergency.
- Manage any unplanned cleaning emergencies directly where possible (spillages and accidents in communal areas).
- Monitor CCTV and alarm systems at all times while in the office.
- Monitor and aid the smooth running of car parking facilities, dealing appropriately with unauthorised users/vehicles.
- Check and screen all visitors, guests and contractor staff, ensuring they have permission to be present; report suspicious behaviour and call the police if necessary.
- Co‑ordinate, instruct and allow access for services to the development: refuse collection, deliveries, repairs and maintenance, utility companies. Include the movement and rotation of on‑site refuse receptacles for collection.
- Take responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels and registered mail in line with company procedure.
- Issue/handle keys only to correct personnel/residents, recording signing in/out of keys in line with the company procedure.
- Assist the Duty Manager with any other reasonable duties as requested.
- Provide a clear and concise handover at the end of the shift to any follow‑on concierge/line manager, highlighting events that have occurred and any forthcoming events.
- Provide utility meter readings for all properties as required by residents.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as needed, including working on separate sites.
Physical Abilities
- Lone working.
- Some lifting required within the Manual Handling Regulations.
Skills/Qualifications
- Confident liaising with clients via phone, email and letter.
- Ability to work under pressure with flexibility and take control of own workload.
- Good interpersonal skills.
- Excellent organisational and IT skills; previous knowledge of property management software not essential.
- Flexible working hours to accommodate evening events and occasional tours.
- Previous experience of property management and letting is desirable.
- Experience within a customer‑focused environment.
- Seeking to further your career.
- Excellent verbal and written communication.
- Great customer service.
- Focus, proactive and action oriented.
- Shows professionalism.
- Well organised and adept at managing and prioritising workload.
Equal Opportunity & Disability Accommodation
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
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