Casual Spa Concierge – Spa & Wellness
We’re looking for a Casual Spa Concierge to join our Spa & Wellness team.
Responsibilities
- To ensure that a high standard of service is maintained throughout the Spa & Wellness.
- To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests “re-orientations”.
- To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance.
- Must have the ability to courteously interact and answer all Spa and hotel related questions with guests.
- Complete all daily reception duties as trained by Spa & Wellness Manager/ by Spa Reception and Reservations Manager. Create and review SOP’s as assigned by Spa & Wellness Manager/ by Spa Reception and Reservations Manager and make sure they are followed at all times.
Work Schedule
Casual Spa Concierge will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications
To be a successful Casual Spa Concierge candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5 star environment is desirable but not essential.
Benefits
- Free meals on duty & uniform dry‑cleaning services
- Social, wellbeing, charity, and sporting events throughout the year
Eligibility to work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Equality and Diversity
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
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