Practice Group / Department:
Legal Innovation, Design & Technology – Newcastle
Job Description
Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world’s preeminent corporations and financial institutions with a full business law service.
With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.
Because while individuals can do well, together we achieve something extraordinary.
The Role
This rolesitswithin the Legal Technologygroup, part of the IDTteam, and is basedin ourNewcastleoffice. You will report directly to the Legal Technology Manager.
The team plays a key role in supporting lawyers across the EMEAPAC region in the adoption and optimisationof legal technology, enabling more efficient, data-driven, and client‑centereddelivery of legal services.
You will contribute to the enhancement of the firm’s legal technology offering(including generative AI), support improvements in the way our lawyers work, andassistin deliveringinnovationinitiatives aligned with our wider transformation programme.
The Team
The IDT team forms part of the firm’sbroaderlegal transformation function and works across the EMEAPAC region. The team collaborates closely with the Legal Project Management team (LPM), the Legal Services team (LST) in Newcastle, the Digital Solutions team (DS),ITand the Knowledge Management team (KM).
The legal transformation function aims to enhance the lawyer experience, improve client outcomes, and strengthen financial performance byidentifyingopportunities to use technology, new delivery models, and improved ways of working.
About You
You haveexperience delivering complex legal transformation projects within a law firm. You have strong technical aptitude and are confident supporting the development, implementation and responsible use of technology and solutions, includingAItools. You communicate clearly, translate technical concepts into practical guidance, and build effectiveworkingrelationships across teams. You take initiative, remain resilient in fastmoving environments, and bring a continuous improvement mindset, always looking for opportunities to enhance legal work through technology, data, and better processes.
Key Responsibilities
Technology Adoption and Engagement
- Drive engagement and adoption of the firm’s legal technologyand AItoolsacross practice groups and regions.
- Deliver tailored demonstrations,communicationsandtrainingto support effective use of technology.
- Act as a primary point of contact for technology,workflowand user guidancequeries.
- Track and analyse usage data, performance indicators, and qualitative feedback across the legal tech stack, producing clear insights and recommendations to inform continuous improvement, adoption strategies, and technology roadmap decisions.
- In partnership with senior colleagues, take responsibility for guiding and executing the technology roadmaps.
Process,Workflow, and Data
- Proactively drive the improvement of legal processes and workflows throughappropriate useof technology.
- Work closely with lawyers, innovation leads and project teams to understand user needs andproactively identifyopportunities to improve efficiency, reduce administrative effort and support consistent delivery.
- Lead on testing,validationand user acceptance of new workflows or technology features.
Technical Support and Administration
- Serve as a subject matter expert for the firm’s legal technology stack, maintaining a deep understanding of current tools, emerging capabilities, integrations, and best‑practice use.
- Provide hands‑on support for the legal technologytoolkit, including troubleshooting, configuration, and coordination with the relevant platform owners.Maintainappropriate governance,documentationand recordsfor technology assets and processes.
- Create and refine legal tech solutions to legal team requirements – from prototypes to final builds – ensuring they meet best‑in‑class standards.
Training and Knowledge Sharing
- Deliver training sessions, workshops and one-to-one support for lawyers and internal teams.
- Contribute to thedevelopment of internal materials, guidancenotesand learning content.
- Help raise awareness of developments inlegaltechnology,AIand emergingtechnologytools.
- Champion IDT and our innovation offerings by engaging with internal and external audiences to showcase our capabilities and the value we deliver to clients.
Key Skills and Experience
- Proficiency in a variety of industry standard technology platforms and applications e.g. Thomson Reuters and Litera products intended to streamline legal processes and increase lawyer and legal support teams’ efficiency.
- Ability to collaborate effectively across multidisciplinary teams and with senior stakeholders.
- Native or fluent in English, with other languages as relevant for the region a nice to have.
- Experience in complex transformation project delivery, technology adoption and stakeholder management.
- Experience in a client-facing role, with the ability to understand client needs, manage client relationships, and deliver innovative solutions that enhance client satisfaction.
- Degree-level education or equivalent experience.
- Experience in a law firm, legal services team, or professional services environment.
- Demonstrated involvement with legal technology tools, AI-enabled platforms, or process improvement initiatives.
- Strong written and verbal communication.
- Ability to manage multiple tasks and deadlines.
- Ability to leverage data to drive decision-making, measure project outcomes, and identify opportunities for improvement
- Analytical andproblem-solvingskills with attention to detail.
Diversity, Equity and Inclusion
To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion.
We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know.
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