Location
Norfolk and Norwich University Hospital, NR4 7UY
Salary
£25,272 plus excellent benefits
Schedule
Permanent, Monday to Friday, 7.5 hours per day starting between 7am and 9am and finishing no later than 8pm. Flexibility required to provide ad hoc cover for weekends (shift times same as Mon‑Fri) with increased pay for weekend shifts.
About the Role
As a Retail Catering Assistant in our Health team, you’ll support the delivery of high‑quality food and retail services that enhance the experience of patients, visitors, and colleagues. You’ll play a part in supporting wellbeing and recovery while contributing to a service that communities rely on every day.
What You’ll Do
- Deliver a courteous and efficient catering service to patients, visitors, and colleagues
- Prepare and serve food and drinks to agreed standards, ensuring quality and presentation
- Operate tills and handle cash safely and accurately
- Maintain cleanliness of equipment, work areas, and dining spaces in line with hygiene standards
- Follow food safety, allergen awareness, and health & safety procedures at all times
- Correct use of all equipment and materials associated with tasks and report any faults to a supervisor
- Assist with retail promotions to maximise revenue opportunity
Qualifications
- Strong customer service skills and a passion for delivering a positive experience
- Good organisational skills and the ability to follow instructions
- Good understanding of hygiene standards and health & safety
- Flexibility towards a change in routines and shifts
Vetting and Checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What We Offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
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