Group Exercise Coordinator
Central London
About the role
The Group Exercise Coordinator leads and develops the group exercise programme, delivering a diverse, engaging, and high‑quality class offering that supports member wellbeing, participation, and retention. The role oversees the overall group exercise proposition, ensuring a commercially effective timetable that is innovative and aligns with member demand and corporate wellbeing objectives.
Key responsibilities include achieving class utilisation targets through timetable management, performance analysis, instructor development, and member engagement initiatives. The role also manages relationships with freelance and employed instructors, ensuring consistent high standards that reflect the organisation’s brand and service expectations. A minimum of 8–10 group exercise classes per week are required.
Your responsibilities
- Manage and deliver key KPIs, including class utilisation, instructor cost control, and class revenue performance
- Lead the daily operational delivery of the group exercise programme, ensuring safe, efficient, high‑quality class execution
- Optimise the group exercise timetable to balance commercial performance, member demand, and class variety
- Maintain high standards across all studio spaces, including cleanliness, presentation, equipment readiness, and safety compliance
- Oversee instructor performance through audits, feedback, payroll accuracy, and adherence to operational and health & safety standards
- Produce, analyse, and maintain accurate reporting on utilisation, attendance, payroll, and programme performance to support decision‑making
- Identify trends, risks, and opportunities through data analysis, providing insight‑driven recommendations to improve participation and retention
- Collaborate with fitness and member experience teams to enhance member engagement, support wellbeing initiatives, and improve overall customer experience
What you’ll bring
- Demonstrable experience within fitness, wellbeing or service environments
- Strong customer‑focused mindset, maintaining engagement and satisfaction across all team members to consistently deliver service excellence and client value
- Strong experience teaching a range of group exercise classes
- Commercial awareness and experience managing budgets and performance outcomes
- Strong organisational and planning capability
- An effective communicator with influencing skills across a team
- Experience driving continuous improvement and innovation
Salary, Perks & Benefits
- Salary – £29,832 per annum
- 37.5 hours per week
- 25 days annual leave plus 1 in lieu of Christmas period
- Health Cash Plan
- Westfield Rewards
- Pension plan with contributions
We are a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
#J-18808-Ljbffr…