Overview
Serco – Armed Forces Recruitment Service (AFRS). FTC 12 months, Full Time. Hybrid Working – MOD Abbey Wood base location, with travel to Army HQ in Andover, and working from home 2-3 days a week. Up to £40,000 per annum + Corporate Benefits Package.
At Serco, we partner with the UK Ministry of Defence (MOD) to provide critical recruitment services for the UK’s Armed Forces. This service brings together the Royal Navy, the British Army, and the Royal Air Force under AFRS, delivering end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team combines integrated technology and specialist partners to modernise and improve the candidate experience, guided by values that prioritise doing the right thing for our people, the MOD, HMG, broader society, and the candidates we source.
We are recruiting for a Learning & Development Course Designer and Instructor to join AFRS. The role involves designing, developing, delivering and maintaining high-quality learning solutions for AFRS civilian and service personnel. This includes blended learning—eLearning, videos, guides, workshops, and systems training—aligned with Defense Systems Approach to Training (DSAT), business needs, and external quality standards.
Responsibilities
- Design and deliver blended learning solutions including face-to-face, virtual instructor-led training (VILT), digital, and workplace learning
- Translate business needs and subject matter input into structured, learner-focused designs aligned to DSAT
- Produce design documentation including storyboards, scripts, lesson plans, and facilitator guides
- Collaborate with digital designers and developers to create engaging, accessible learning content
- Partner with stakeholders to shape learning requirements and ensure relevance and accuracy
- Support delivery planning, quality assurance, and continuous improvement using learner feedback and performance data
Skills & Experience
- Strong knowledge of course design, LMS platforms, and digital learning tools
- Instructional/Teaching qualification (preferably DSAT aligned) to a minimum standard of a Level 3 recognised qualification
- Understanding of L&D models, blended learning, and user-centred design
- Excellent communication, stakeholder management, and organisational skills
- Ability to work creatively, manage priorities, and drive continuous improvement
- Commercial L&D experience desirable
- Experience of DSAT is desirable
- Ability to gain BPSS and SC clearance; UK travel as needed
Vetting And Checks
This role requires Baseline Personnel Security Standard (BPSS) clearance, including verifying identity, employment history, nationality, and criminal record. Depending on the role, formal Security Clearance (e.g., CTC or SC) may be required, with more detailed background checks to ensure suitability for working in secure environments. UK residency requirements may apply for certain clearances. An Occupational Health Questionnaire will be completed to identify any support you may need to undertake the role effectively.
What We Offer
- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers
- Charity: Paid volunteering day, Payroll Giving Scheme for charitable giving, Serco People Fund support
- Employee networks: Networks supporting inclusion and belonging for diverse groups
Let’s impact a better future, together. Apply today.
About Serco: At Serco, we deliver essential public services globally, with a focus on defence, transport, justice, immigration, healthcare, and citizen services. We value diversity, inclusion and belonging, and offer global employee networks to support development and connection.
Apply: Please click the apply button to complete your application. We encourage a diverse candidate pool and offer flexible working arrangements where possible. For help with your application, contact 0345 010 4000.
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