We’re looking for a Service Team Member to join us at Coleton Fishacre to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
Salary: £13.25 per hour
Contract: Fixed term contract until 30‑Sep‑2026
Hours/ working pattern: Seasonal, flexible, weekends. This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here
Reporting to the Welcome Manager you’ll be part of a team of service members. Meeting and greeting our visitors as they arrive at the car park, you will ensure they are able to find a parking space and know how to proceed to the reception area. You may be required from time to time to support our café and retail teams in addition to the car park work, as well as provide support to any coach parties and group bookings visiting the house and garden.
What you’ll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions to help people get the most out of their visit.
Who we’re looking for
We’d love to hear from you if you’re:
- Focused on giving great service to everyone you meet
- Confident speaking with visitors and solving problems
- A team player, but also happy to work on your own initiative
- Well‑organised, adaptable, and flexible to work across different sites
- Willing to learn new skills and work towards shared goals
The package
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Location
Brownstone Rd, Kingswear, Dartmouth TQ6 0EQ
Requirements
- Compliance
- Eligibility to work in the United Kingdom
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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