Urgent Care Assistant – Keynsham (Part‑time, Out of hours)
As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, reception and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part‑time, permanent basis.
Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.
Main duties of the job
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner across Bath and North East Somerset, Swindon and Wiltshire, as well as Shropshire, Telford and Wrekin.
HealthHero is Europe’s largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets whole health needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we are simplifying healthcare and improving lives.
Job responsibilities
We operate a 24/7, 365 days a year service, on a rolling 4‑week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non‑clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.
Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:
- Monday Friday 18:15/18:30 – 23:00 (Evenings)
- Monday Friday 23:00 – 08:00 (Overnights)
- Saturday – Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)
*Please note that overnight working will be required as part of this role and will make up part of the required working rota* (23.00-08.00)
Your key duties will include:
Driving
- Driving clinicians to the patient’s home in a safe and legal manner adhering to current driving regulations.
- Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelt, and fully equipped.
- Accurate recording of all medications and consumables used while on shift.
Base
- To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
- Supporting clinicians while you are on shift.
- Communicating with patients both in person and via telephone (comfort & welfare checks).
- Ensure the Treatment Centre is kept clean and tidy.
Medication and Stock Management
- Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
- Replenishing car stock at the end of your shift.
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables.
Full training will be provided.
The Urgent Care Assistant role is varied in nature. The successful candidate will be expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver’s medical if successful at interview.
About you
As someone who is well organized, hardworking and personable, you will be joining an established team of close‑knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
What we offer
- A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)
- Discretionary staff bonus scheme.
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
- Company Pension Scheme.
- Life Assurance.
- Free staff parking.
Person Specification
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on recruitment-team@healthhero.com
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
£12.71 to £17.16 an hour (dependent on shift times)
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