Hotel PBX Supervisor

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.Communications (PBX) Supervisor – UK CollectionBased at Four Seasons Hotel London at Park LaneAt Four Seasons, every guest interaction matters. Our Communications team plays a vital role in connecting guests and colleagues seamlessly across our hotels, ensuring every request is handled with precision, professionalism, and care.Four Seasons Hotel London at Park Lane is seeking a Communications (PBX) Supervisor to support and lead our Communications function across the UK Collection, covering Park Lane, Tower Bridge, and Hampshire.The roleBased at Park Lane, the Communications Supervisor will oversee the day to day operation of the Communications function, supporting service delivery across multiple properties within the UK Collection.You will lead a team of six, ensuring all guest and internal communications, including calls, messages, and requests, are handled efficiently and in line with Four Seasons standards. This role requires strong leadership, consistency, and the ability to maintain quality across a high volume, multi‑property operation.You will act as a key point of contact for operational communication, ensuring clarity, speed, and accuracy at all times.What you will doLead and support the Communications team, ensuring smooth and consistent operationsOversee all incoming and outgoing guest and internal communications across the UK CollectionMaintain Four Seasons standards for telephone etiquette and communication qualityCoordinate communication between hotel departments and across propertiesManage escalations, guest concerns, and service recovery with professionalismSupport training, coaching, and development of the teamMonitor service levels, quality, and response times across all communication channelsEnsure systems knowledge is maintained and support troubleshooting when requiredContribute to process improvements and consistency across the UK CollectionWhat we are looking forPrevious experience in a Communications, PBX, or Front Office role within a hotelExperience in a supervisory or team leadership role is preferredStrong communication skills and confident, professional telephone mannerExcellent organisation skills and attention to detailAbility to remain calm and make decisions in a fast‑paced environmentA proactive, solution‑focused mindsetConfidence working across multiple systems and stakeholdersExperience supporting multi‑property operations is highly advantageousRight to Work in the UKWhat we offerAt Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.£40,000 annual package inclusive of base salary and service chargeStructured 40 hour working weekExcellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysCompany Sick Pay, increasing with serviceLife insurance while on dutyUp to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties50% discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the dayAccess to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep supportBupa Dental Cover or Bupa Cash PlanEnhanced maternity and paternity payUniform with complimentary professional dry cleaning from day oneSeason Ticket Loan and Cycle to Work schemeAccess to Stream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable, and sporting activitiesBe the voice behind the experienceThis is an opportunity to play a central role in how our hotels communicate, support operations, and deliver exceptional service across the UK Collection.We look forward to receiving your application.#J-18808-Ljbffr…