We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether
Part of The Bicester Collection, Bicester Village doesn’t do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open‑air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The role
You will deliver a world‑class hospitality experience, ensuring every guest feels welcomed, valued and inspired from the moment they arrive. You’ll anticipate guest needs, provide personalised recommendations, and connect visitors with the very best of the Village and wider destination.
Location: Bicester Village (on‑site, includes weekends, evenings and Bank Holidays)
What you’ll be doing
- Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs
- Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings
- Building strong relationships with boutique partners to enhance guest experience and drive footfall
- Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements
What we’re looking for
- Experience in hospitality, tourism, leisure or retail, with a passion for world‑class service
- Excellent communication and interpersonal skills, with confidence engaging diverse, international guests
- A proactive, adaptable approach, with the ability to remain calm under pressure
- Strong collaboration skills, cultural awareness, and flexibility to work varied hours
What we offer
A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Our commitment
We’re proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don’t all think the same, and we welcome applications from every background. Come as you are.
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