Family Support Worker
Service: Norfolk And Waveney ASD/Autism Support Service
Salary: £25,176 FTE per annum (£10,206.49 pro rata per annum)
Location: Gorleston
Hours: 15 hours per week (days and times to be arranged)
Contract: Fixed term contract (2 years)
Role Summary
Family Action is looking for a dedicated and compassionate Family Support Worker to join our Norfolk and Waveney ASD/ADHD Support Service. This rewarding role offers the opportunity to support families of children who are awaiting assessment for autism and/or ADHD, helping them navigate challenges, access support, and build confidence. This role is based in our Gorleston office but will require travel across Norfolk and Waveney.
Key Responsibilities
- To work alongside the Co-ordinators and Family Support Workers across the County to deliver and develop the Norfolk and Waveney ASD/ADHD Support Service. With the main locality of face to face groups and courses we provide running across Norfolk.
- To facilitate support groups for families awaiting assessment for autism/ADHD in the area.
- Coproduction of parent-led groups and parent forums, co-facilitating courses for parents/carers such as the 3 week Plan Bee course.
- To offer individual telephone or virtual (via Zoom or Teams) support to parents referred to the project and this support to include giving information, advice and guidance; signposting; referring to other agencies as appropriate and, where appropriate, attending team around the family meeting for example Early Help Assessment Plan meetings. This may also include occasional home visits.
- To work with the co-ordinator to develop relationships with schools, pre-schools, children’s health services and children’s social services and, in particular, NCHC Neurodevelopmental Teams to provide co-ordinated support to families.
- Develop an understanding of the autism/ADHD assessment pathway in order to advise and support families.
- To use Inform, Family Action’s case management system, to keep accurate case records including outcome measures and to assist in the preparation of reports.
- To actively participate in service reviews, writing case studies and evaluations and to attend relevant multi-agency meetings to promote the service.
Qualifications & Requirements
- Experience of working directly with families in community settings.
- Experience delivering evidence-based programmes or interventions for parents.
- Experience of working within multi-agency environments and supporting families holistically.
- A strong understanding of child development, particularly autism and ADHD.
- Knowledge of the challenges facing families, including the impact of social exclusion, parental mental health difficulties, domestic abuse, and substance misuse.
- Understanding of SEND processes, Local Offers, Education, Health and Care Plans (EHCPs), and school-based support for children with additional needs.
- Excellent communication, organisational, and IT skills.
- The ability to build positive relationships with families, colleagues, and partner agencies.
Benefits
- an annual paid leave entitlement that commences at 25 working days pro rata, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days pro rata plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
EEO Statement
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
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