Salary: £29,539 – £34,613 per annum
Location: Clifton
Hours: 35
Closing Date: 08/07/2026 23:59
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 18 days at 23:59 BST.
The Vacancy
Here at NCHA, we have an exciting opportunity to join our friendly and supportive Community Safety team as a Community Safety Assistant. Our team plays a vital role in helping our customers feel safe in their homes and communities by responding to reports of anti-social behaviour (ASB), investigating incidents, and taking appropriate action where tenancy breaches occur.
This is a varied and rewarding role where you will act as a key point of contact, supporting investigations and ensuring reports are assessed, prioritised, and progressed appropriately.
What You’ll Be Doing
- Acting as the first point of contact for all ASB reports via phone, email, web and referrals
- Triaging and assessing incoming reports, deciding whether they meet the threshold for ASB case management
- Logging and managing cases within the React ASB system in line with policy and procedure
- Allocating cases to the most appropriate officer based on workload and case factors
- Communicating with customers, managing sensitive conversations, and explaining outcomes where cases do not meet criteria
- Carrying out initial risk assessments and identifying harm levels for complainants
- Supporting investigations by:
- Contacting complainants and providing updates
- Arranging appointments
- Uploading and managing evidence
- Making referrals to partner agencies
- Managing low-level ASB cases from start to closure, including applying appropriate actions or sanctions
- Managing requests for CCTV footage from internal and external stakeholders
- Interrogating systems to locate and download footage
- Sharing evidence securely with partners (e.g. police)
- Preparing witness statements and attending court where required
Working pattern
- 35 hours per week
- Monday to Friday (core daytime hours)
- Opportunity for split shifts to support team coverage across the day
We’re Looking For Someone Who Is
- Experienced in a customer-facing role, ideally dealing with sensitive or complex situations
- Calm, professional, and confident when handling challenging conversations
- Able to analyse information, apply policies and make sound decisions
- Highly organised, with strong attention to detail
- Comfortable working with systems and maintaining accurate records
It Would Be Great If You Also Have
- Knowledge of anti-social behaviour, tenancy agreements or investigations
- Experience working with CCTV systems and evidence handling
- Experience working with partner agencies or in a housing, legal or enforcement setting
(Don’t worry if you don’t meet all of these — training can be provided.)
Why join us?
You’ll Be Part Of a Team That Genuinely Makes a Difference To People’s Lives By Helping Create Safer Communities. You’ll Also Benefit From
- A supportive and collaborative team environment
- Opportunities to develop your skills and experience
- Flexible working arrangements within the role
Additional Information
You will need to attach a CV to apply. All correspondence will be via your registered email address. Please refer to the role profile and person specification when completing your application.
Please note: We are not currently offering visa sponsorship.
Our commitment to inclusion
As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we’re really proud of that. We’re more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
Some Benefits
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
Documents
- Helping Our Customers – Download
- Equality Diversity and Inclusion Strategy – Download
- Community Safety Assistant – Jun 26.docx – Download
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