About the Role of a House Manager
We are seeking a customer centric House Manager to exemplify the high‑quality customer standards that we are renowned for. Our House Manager’s role is to enhance our homeowners’ quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles.
House Manager Duties
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our homeowners and offering them help, support and advice as necessary.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Being the “face” of McCarthy Stone for the families and friends of our homeowners.
- Dealing with homeowners issues with sensitivity and understanding the need for confidentiality and respect their privacy.
- Managing the development -gardens and grounds – in an efficient and effective manner, providing a safe, secure, well‑maintained and pleasant environment.
- Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Resilient and able to problem solve effectively.
- Awareness of basic Health and Safety will be a distinct advantage.
- Good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement.
Benefits
- Salary: £22,557.60 per annum plus benefits and bonus.
- Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours.
- Generous annual leave (starting at 24 days and rising to 28 days). Additional bank holidays.
- Access to discount platform offering Gift Cards, eGifts and offers for leading brands.
Hours
30 hours per week Monday to Friday, working throughout the year.
Equal Opportunity
McCarthy & Stone celebrate diversity and promote equality and inclusion. We welcome applications from all, regardless of personal characteristics or background. McCarthy & Stone does not currently offer sponsorship; we only consider those that have the right to work in the UK without sponsorship.
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