Outpatients Clerk/Hospital Receptionist Apprentice
Closing date: 20 July 2026
We are looking for an Outpatients Clerk/Hospital Receptionist Apprentice who can provide a timely, accurate and responsive service to the Medical Records/Outpatients Department and Hospital Reception at the Yeatman Hospital in Sherborne.
Excellent interpersonal and IT skills are required for use of multiple patient administration systems and constant contact with the general public.
Experience Requirement Previous experience in Medical Records and Outpatient systems is advantageous but not essential; full training will be provided.
DBS Requirement The successful applicant must undergo a DBS check, in line with all staff working in patient‑facing roles.
Study time will be offered to support apprenticeship learning, considered based on service needs and individual circumstances.
This is a full‑time position of 37.5 hours per week over five days between 09:00–17:00. Flexibility to cover service requirements between 08:30–17:00 is essential.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Main duties of the job
- Covering the Main Reception desk.
- Making and changing patient appointments for outcoming clinics.
- Maintaining office supplies via e‑procurement systems.
- Dealing with patient enquiries in person and by telephone.
- Processing clinic change notifications as directed by line manager.
- Assisting the team by sharing skills and knowledge with colleagues to maintain best practice.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
With immediate effect, the Trust has decided to no longer accept DBS checking and clearance through the DBS Update Service. The Trust will cover the cost of the DBS; once obtained, you will be able to add the new check to your DBS subscription should you continue to subscribe.
Person Specification
Knowledge, Skills and Training
- NVQ Level 2 or equivalent level of knowledge of office procedures.
Job Specific Experience
- Previous experience within a comparable role.
- Previous experience of working within a customer/public focused environment.
Information Technology
- Competency and confidence in use of IT, with the ability to adapt to new systems.
- Demonstrable experience of using Microsoft Office including Word and Excel.
Personal Qualities / Attributes
- The ability to prioritize, use own initiative and be an excellent team player.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
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