Position Summary
At Jo Malone London, the Assistant Boutique Manager brings the brand’s generosity to life within our boutiques through exceptional customer service. The role hosts visitors, showcases the world of Jo Malone, and supports the Boutique Manager in running the business, taking control in the manager’s absence.
Description
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store by supporting the Store Manager to lead, coach and develop our team of sales associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills gained in a fast‑paced retail environment. If you are an ambitious and high‑performing self‑starter with a flair for retail and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step toward a long‑term, fulfilling career with a leader in prestige beauty.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Manage the team, including coaching and scheduling
- Communicate effectively with colleagues and customers
- Build collaborative relationships across the department store
- Plan, organise and execute in‑store events
- Effectively manage stock and inventory
- Maintain high visual merchandising standards and a positive work environment
- Complete administrative tasks to a high standard and in a timely manner
- Stay aware of competitor activity and support an omni‑channel approach
Qualifications
- Proven retail experience, preferably within cosmetics
- Ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
- Experience with retail point‑of‑sale software
- Proficiency in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend an interview
Ideal Candidate
The ideal candidate will be warm, kind and friendly, and possess a ‘can‑do’ attitude. They will have a passion for service and storytelling, be adaptable and versatile, and carry a groomed, clean and crisp image. They will also have proven experience in retail management, business planning, staff scheduling, and creating and executing in‑store events, and will be able to lead a team to achieve sales and customer service targets.
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