Branch Apprenticeship

Job Type: Apprenticeship

Location: Bradford

Hours: 40 hours per week

About the role

As a Customer Service Apprentice, you’ll gain hands‑on experience across key areas of the branch, building the skills needed to deliver excellent service to customers. You will rotate through:

• Trade Counter – supporting and serving customers face‑to‑face
• Internal Sales / Office – handling calls, emails, and customer enquiries
• Warehouse Operations – understanding stock, order fulfilment, and logistics

You’ll learn to:

• Communicate confidently with customers and colleagues
• Handle enquiries, orders and problem‑solving effectively
• Use internal systems and processes
• Deliver a high standard of customer service in a fast‑paced environment

Apprenticeship details

• Apprenticeship in Customer Service (Level 2 or 3 depending on experience)
• Duration: 12–18 months
• Study and coursework completed during working hours
• Regular support from a training provider and manager

Requirements

• Genuine interest in customer service and building a career
• Enthusiastic, motivated and willing to learn
• Good verbal and written communication skills
• GCSEs (or equivalent) in English and Maths
• Basic IT skills, including Microsoft Office
• Strong attention to detail and logical thinking
• Well‑presented and professional approach
• Able to travel locally

Benefits

• Apprenticeship salary of £16,640
• 23 days annual leave (plus public/bank holidays)
• Uniform and PPE provided
• Training and development through Hayley Academy

Recruitment Process

• Initial screening
• Microsoft Teams interview with Early Careers team
• Face‑to‑face interview
• Decision outcome

Application

We’ll close this role on Sunday 12 July. If you are interested, please apply.

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