Swindon, United Kingdom
Northampton, United Kingdom
At Nationwide, our customers are at the heart of everything we do. However, sometimes issues and incidents occur that mean things do not go as expected for our customers. When this happens, the Customer Resolutions Team make sure our customers receive fair, timely and consistent outcomes. Leveraging a specialised cross-function capability, the Remediation Centre of Excellence (Rem CoE) respond to organisational-wide issues and incidents to plan, execute and manage robust programmatic frameworks to deliver tailored rectifications to any impacted customers to ensure the correct outcome.
We currently have an opportunity for an experienced Delivery Value Manager to join the Nationwide Rem CoE PMO team. The successful candidate will play a pivotal role in the delivery of programmes, working closely with multiple teams and stakeholders.
In this position, you will be evaluating programme progress, challenge and contribute to decision making and providing valuable insights to ensure projects are delivered on time and within scope, whilst maintaining compliance and alignment with Rem CoE objectives and remediation framework.
This is a 12 month secondment opportunity.
For this job, you’ll spend at least two days per week, or if part-time, you’ll spend 40% of your working time, based at either our Swindon or Northampton office.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence or a temporary worker, please use your personal email address to submit an application.
What you’ll be doing
You will provide end to end project management, support, insight and challenge to the Delivery Manager or Lead, ensuring the smooth and effective execution of the remediation project. Whilst also overseeing governance activities to maintain compliance and alignment with Rem CoE objectives and remediation framework.
About you
The minimum requirements for the role are:
- Proven experience in managing a project from inception to completion
- Subject matter knowledge and expertise of delivery management
- Strong negotiating, networking, and influencing skills
- Strong analytical skills: proficient in Excel and handling large data sets, ability to understand, analyse, and interpret data sets to make informed decisions and recommendations
- Ability to explain decisions confidently and clearly (both verbally and in writing) to multiple stakeholders across the business
- An evidenced understanding of risk management, control standards and change management within a Delivery team
- Proven experience in following a governance framework
- A detailed level of knowledge of JIRA, Confluence (or equivalent) and PowerBI and a track record of leveraging these tools to your advantage
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Job Info
- Job Identification 3967
- Apply Before 07/10/2026, 10:55 PM
- Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB
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