Aethos London Shoreditch is a lifestyle hotel in the heart of East London, designed for modern travellers, creatives, and locals who value design, culture, and authentic hospitality. The hotel blends Shoreditch’s creative energy with Aethos’s ethos of simple luxury, offering elevated comfort within a relaxed, social environment where no two days are the same.
We have exciting opportunities within our team and offer genuine growth and development in a dynamic hospitality environment. If you are passionate about hospitality and want to work with an award-winning hotel, we would love to hear from you.
We are committed to building an inclusive workplace and celebrating diversity across all teams. Please let us know if you have any specific requirements during the interview process so we can support you.
Benefits of joining our team
- Access to Wellable – a physical wellbeing app including companywide challenges.
- Financial wellbeing support, including access to Stream.
- Up to 33 days holiday a year (increasing with length of service).
- Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
- An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest.
- Wellness benefits and initiatives
- Mental Health First Aiders within the team to offer tailored support.
- Season Ticket Loan, Cycle to Work and discounted Gym memberships.
- Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.
The role
To provide a safe, secure, and welcoming environment for guests, visitors, employees, and hotel assets during night operations. The Night Security Officer will maintain high standards of security, customer service, and professionalism while supporting the luxury guest experience that reflects the values and hospitality standards of Aethos Hotels. Aethos properties focus on wellness, community, and exceptional guest experiences, requiring security personnel who combine vigilance with outstanding customer service.
Key Responsibilities
- Conduct regular internal and external patrols of the hotel, grounds, car parks, and public areas.
- Monitor CCTV systems and security alarms, responding promptly to incidents.
- Control access to the property, ensuring only authorised persons enter restricted areas.
- Complete security checks of doors, windows, fire exits, and plant rooms.
- Respond to emergencies, including fire alarms, medical incidents, disturbances, and evacuations.
- Assist with lost property procedures and security investigations.
- Prepare accurate incident and occurrence reports.
- Provide a professional, friendly, and approachable presence throughout the night.
- Assist guests with directions, enquiries, and minor requests.
- Support the Night Manager and Front Office team when required.
- Handle guest concerns calmly and professionally, escalating where necessary.
- Ensure compliance with hotel health and safety procedures.
- Carry out fire safety checks and emergency equipment inspections.
- Report hazards, maintenance issues, and security risks promptly.
- Support emergency response procedures and business continuity plans.
- Maintain detailed shift logs and handover reports.
- Monitor contractor activity and deliveries during night hours.
- Assist with crowd management during events or special functions.
- Ensure hotel policies and procedures are followed at all times.
About you
Essential
- Previous experience in a security role, preferably within hospitality, hotels, or customer-facing environments.
- Valid SIA Door Supervisor or Security Guard Licence.
- Good communication and interpersonal skills.
- Ability to remain calm under pressure and make sound decisions.
- Strong observational and report‑writing skills.
- Good understanding of health and safety procedures.
Desirable
- First Aid at Work qualification.
- Experience working in luxury hotels or hospitality environments.
- Knowledge of fire safety and evacuation procedures.
- CCTV operation experience.
Personal attributes
- Professional appearance and conduct.
- Reliable, punctual, and trustworthy.
- Customer-focused with a positive attitude.
- Strong attention to detail.
- Able to work independently and as part of a team.
- Flexible approach to operational requirements.
If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!
All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.
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