Salary: £24,479Hours: 35 hours a week, Monday to Friday 9:00am to 5:00pm
Location: Southport/Hybrid
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for working closely with the Team Leader and the Client Care Team to provide support in ensuring the service we provide to our clients is at the forefront of everything we do.
In Return Fletchers Can Offer
- Competitive salary
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, with option to purchase up to 3 extra days per year, followed by a long service award of 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax‑efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work‑life balance
- Varied calendar of funded company social events
- Monthly voucher awards
Main Responsibilities For The Role
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Responsible for the external review sites ensuring all reviews are responded to.
- Assisting the Manager of Client Care with reporting on a daily basis or as requested.
- Responsible for moments that matter.
- Being the independent voice whilst ensuring that communication is constant between the client team and other teams and that the client is regularly updated of case progression and developments.
- Thorough reviewing of files, to ensure that excellent customer service is being provided.
- Completing audits in line with compliance.
- Engaging with immediate and wider teams to share client service advice/assistance.
- Proactively responding and resolving client service enquiries from team members and clients.
- Identifying and solving problems.
- Reporting all surveys received, identifying negative scoring surveys.
- Review of negative survey and commenting on the service received.
- Helping provide training with the Manager of Client Care as and when required.
- Managing own task list.
- Any other roles as required by the Manager of Client Care to support business needs.
The Ideal Candidate Will Have
- Excellent client service skills.
- Good organisation skills.
- Customer service experience.
- Ability to work as part of a team.
- Excellent attention to detail.
- Excellent communication skills and telephone manner.
Desirable Qualifications, Skills And Experience
- Ability to use Microsoft packages.
Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
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