About Firmdale Hotels
Firmdale Hotels is a collection of award‑winning, luxury hotels located in some of the most vibrant and exciting cities. Our properties are known for their unique design, outstanding service, and warm, welcoming atmosphere. At Firmdale we pride ourselves on creating exceptional experiences for our guests and a supportive, engaging environment for our team members.
Role Overview
We are thrilled to offer an exciting opportunity for a Valet to join our esteemed Housekeeping team at the Ham Yard Hotel. As a Valet you will play a crucial role in maintaining the high standards of our hotel, ensuring guests enjoy a seamless and comfortable stay.
Responsibilities
- Assist in the daily operations of the Housekeeping department.
- Perform laundry duties, including washing, drying, ironing, and pressing.
- Handle sewing tasks and minor garment repairs as needed.
- Organise and manage team members’ uniforms, ensuring they are clean and presentable.
- Maintain a high level of cleanliness and organisation in the laundry area.
- Flexibly respond to the needs of the department and use your initiative to solve problems.
Qualifications
- Proven experience in a similar role within a luxury hotel or hospitality environment.
- Ability to work under pressure while maintaining attention to detail.
- Strong organisational and communication skills.
- A passion for providing excellent customer service and ensuring guest satisfaction.
- Ability to work effectively as part of a team, demonstrating cooperation and flexibility.
Benefits
- Competitive hourly rate of £16.50 – £18.00 including service charge.
- Access to Wagestream, our financial wellbeing app, to stream accrued earnings before pay day and benefit from real‑time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long‑service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Equal Opportunity Statement
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Eligibility
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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