£13.50 to £13.75 per hour, Company Wide Recognition Award, Work Place Pension, Paid DBS Certificate, Reimbursement for DBS Update Scheme, Social Care Wales Fees, £250.00 refer a friend scheme (until 1st July 2026), Retention Award Linked with Length of Service.
Job Details
Contract Type: Permanent
Location: Bridgend, South Wales (in person)
Closing Date: 15/07/2026
Family Support Worker
Hours: Full‑time (40 h per week) or Part‑time (23 h / 34.5 h per week)
Salary: £13.50 – £13.75 per hour
Shift Pattern: Days: 7 am – 7:30 pm; Nights: 7 pm – 7:30 am; weekends available
Overview
Ty Seren is a Residential Family Centre based in Bridgend, South Wales, supporting up to 10 families at any one time where there are concerns about a parent’s ability to care for their child. Placements last 14 weeks and include a programme of teaching and assessment.
Core Responsibilities
- Promote the Service’s mission, objectives, vision and values, internally and externally, and comply with all policies, procedures, guidance and legislation.
- Share relevant information, listen to, follow directions and ensure all allocated duties are completed as requested.
- If tasks cannot be completed, hand them over to the Shift Coordinator with a clear rationale.
- Support each family within the Service in line with assessed needs, as directed by the Shift Coordinator, 2nd Senior and/or Multi‑Disciplinary Team.
- Assist parents to meet their children’s developing needs, covering all aspects of parenting and independent living skills.
- Accompany families in the Service and within the community when required.
- Build positive working relationships with family members through a calm, caring yet assertive approach.
- Ensure the voices, views and choices of families are sought and represented, raising concerns or complaints with Management.
- Keep accurate, complete, and timely records of family observations and interactions.
- Assess families during formal assessment sessions, supported by the MDT, and report safeguarding concerns following national, local and service procedures for children and adults at risk.
- Attend and give evidence at Family Court when required.
- Undertake any other tasks delegated by the Shift Coordinator or 2nd Senior.
- Assist with cleaning and infection control duties within the Service.
Qualifications & Personal Attributes
- Minimum of 1 year’s experience working with vulnerable adults and/or children in the UK.
- Must be over 21 years of age and eligible to work in the UK; no sponsorship required.
- Ability to work flexibly, including days, nights and weekends.
- Currently pursuing or willing to work towards QCF Level 3 Diploma in Health & Social Care (Children & Young People) or City & Guilds Level 2 & 3 Health & Social Care (Children & Young People).
- Willing to register with Social Care Wales and complete the All Wales Induction Framework (AWIF) during probation.
- Demonstrable understanding of confidentiality and personal information disclosure.
- High standard of numeric and literacy skills for accurate record‑keeping.
- Effective administration and IT skills; experience with Microsoft Office.
- Ability to communicate in Welsh.
- Valid driving licence.
- Willingness to clean and undertake infection control duties.
Benefits
- Up to £13.75 per hour.
- Company Wide Recognition Award.
- Additional leave.
- Casual dress code.
- Company pension.
- Employee discount.
- Employee mentoring programme.
- Enhanced maternity leave.
- Free flu jab.
- Free parking.
- Gym membership.
- Health & wellbeing programme.
- Life insurance.
- On‑site parking.
- Schedule: 12‑hour shift (day, night, weekend availability).
- Commute/relocate to Bridgend: reliable commute or plan to relocate before starting.
Recruitment Process
Job applications are accepted through a dedicated recruitment portal and must include details of your experience working with vulnerable adults and/or children.
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