Family Support Worker – South West Care Team (Bristol and surrounding areas)
- Location:South West Team – Bristol and surrounding areas
- Closing date:21 July 2026
- Interview dates:Interview Dates to be confirmed
- Salary:£24,000 pa + Company Car (approx. retail value £23,000‑26,000, taxable benefit £6‑8K) and other benefits
About the role:
Full‑time Family Support Worker (35 hours, 5 days a week) delivering high‑quality support to families where a child or young person has a life‑threatening or terminal illness. You will work within the South West Care Team, in partnership with health, education and social care professionals, providing emotional, social and practical support to families and managing your own flexible schedule.
Key responsibilities:
- Deliver needs‑led emotional and practical support to families.
- Build and maintain supportive relationships, understanding grief, loss and change.
- Provide bereavement support and maintain a listening ear for families coping with terminal illness.
- Work collaboratively with team and volunteers to ensure a high‑quality service, including writing case studies and family updates.
- Maintain accurate records, comply with child protection, information sharing and data protection rules.
- Use IT confidently (MS Office and other tools) to support daily tasks.
Qualifications and Experience:
- Experienced child, health, education or social care professional with a recognised qualification in one of these fields.
- Warm, inclusive approach to achieving goals quickly and correctly.
- Practical and people‑oriented mindset, thriving at a fast pace while maintaining accuracy.
- Knowledge of diversity issues affecting children, young people and their families.
- Proficient in child protection, information sharing and data protection.
Requirements:
- Full current driver’s licence and flexible working arrangements.
- Enhanced DBS disclosure.
- Availability to work full time (35 hours a week) and cover family needs on schedule.
- Capacity to manage a high‑intensity, emotional environment with resilience.
Salary and Benefits:
- Annual salary of £24,000 pa.
- Company car (P11D value £23,000‑26,000, taxable benefit £6‑8K).
- 5% pension contribution from the organisation, you contribute at least 3%.
- 25 days annual leave plus public holidays, rising to 30 days after 11 years of service.
- Additional leave for birthday, wedding, civil ceremony and an extra half day for Christmas shopping.
- Time off in lieu and flexible working options.
- Family‑friendly policies, employee wellbeing support and remote GP, counselling, physiotherapy services.
- Access to Blue Light Card Scheme, bike‑to‑work scheme and payroll giving.
- Training and development programmes (e.g. Mental Health First Aid, Makaton, counselling skills, introduction to play).
Equality and Diversity: Rainbow Trust is an equal‑opportunity employer and welcomes applications from all backgrounds.
EEO Statement: We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment.
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