Job Title: Large Loss Technician
Location: Leicester, London or Bexhill (all hybrid)
Role overview
We’re seeking a number of experienced Large Loss Technicians to manage a portfolio of significant bodily injury claims (up to a value of £250k) to strengthen the technical expertise within our established Bodily Injury department. You’ll be joining an expanding Technical Claims Unit that is evolving to meet the increasing complexity of the motor bodily injury landscape. In this role, you will play a key part in enhancing our technical capability, contributing to the continued growth and development of a specialist unit that is central to our future claims strategy. If you’re passionate about technical excellence and ready to be part of a growing specialist unit, we’d love to hear from you.
Job details – you’ll need to have demonstrable experience in:
- Managing your own portfolio of complex motor personal injury claims, typically valued up to £250k, working within agreed authority levels and business defined criteria to ensure consistent and effective decision making.
- Engaging and negotiating with a wide range of stakeholders to drive efficient and fair claim resolution. This includes customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies, police authorities and a multitude of other third parties.
- Supporting colleagues through technical coaching and guidance and acting as a technical referral point – providing coaching, mentoring and training to ensure our colleagues build confidence and capability in handling complex bodily injury claims.
- Conducting technical audits as required, accurately recording any findings and highlighting emerging trends or knowledge gaps.
- Identifying and preventing fraudulent activity, ensuring claims are handled with diligence and integrity.
- Participating in strategic projects aimed at enhancing our technical capability and ensuring the unit stays ahead of industry trends and best practice.
Essential skills/experience
- Proven experience in handling high value motor bodily injury claims – with regular exposure to cases exceeding £150k‑250k.
- Sound demonstrable technical knowledge of motor injury claims including liability, causation, quantum assessment, rehabilitation and litigation strategy.
- Sound understanding of legal frameworks, including the CPR, case law developments, Ogden principles and claims cost management.
- Experience of mentoring or coaching others, acting as a technical referral point or contributing to capability development.
- Experience of working with external suppliers such as solicitors, counsel, medical experts etc.
- Strong analytical capability – able to identify trends – alongside good computer literacy.
The interview process
- Recruiter screening call.
- 1st stage technical test (virtual via Teams).
- 2nd interview with hiring team (virtual via Teams).
We are a Disability Confident employer and we welcome applications through the Disability Confident Scheme (DCS). Regrettably, we are unable to offer sponsorship for this role.
Benefits
Flexible working – we champion a flexible hybrid working approach. Please speak to your recruiter to discuss in more detail.
Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus.
Financial wellbeing – we provide life assurance cover at no extra cost, income protection at no extra cost, matched pension contributions up to 10%, and an award winning package including discounts, cashback, and free independent mortgage advice.
Mental wellbeing programme – we provide the Thrive mental health app, colleague assistance programme, in‑house mental health first aiders, support groups, and a dedicated team to cover your needs.
We offer 25 days annual leave plus bank holidays, with the option to buy or sell one of your weeks, and access to healthcare cash back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, and social events throughout the year.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
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