This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s London Spitalfields Store alive.
On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
Your Mission
Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
Maintain the visual standards in the store to deliver a premium experience
Assist with inventory management and inbound / outbound product ordersOther duties as needed
Your story
This is an entry level position, 1 – 2 years of experience within a retail or customer facing work environment would be an advantage
A background in the Running, Fashion or Sports Industry is preferred but not a must
Strong communication, hospitality and interpersonal skills
Ability to take initiative, learn quickly, and work both independently and as part of a team
Eye for maintaining outstanding store condition and visual merchandising standards
Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching
About the Team
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason.
Everyone’s very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we’re working to build that relationship right away.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
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