Reporting to the Head of Sales & Home Ownership, you will be supported by the Service Charge Team Leader to ensure the accurate calculation, setting, administration and reconciliation of service charges, ensuring compliance with lease agreements, legislation and regulatory expectations whilst delivering transparent and customer‑focused services to residents.
Key Responsibilities
- Prepare annual service charge budgets for leasehold, shared ownership and rented schemes.
- Work closely with operational teams (repairs, estates, planned maintenance, home ownership) to ensure costs are accurate and reasonable.
Key Duties
- Ensure all relevant service charge expenditure is captured and apportioned in line with Soha’s service charge policy.
- Collect all necessary data, entering it into spreadsheets checking for reasonableness, and highlighting anomalies to the Service Charge Team Leader.
- Ensure that communal electricity supply and cleaning service provision in blocks is captured and recorded as per agreed terms.
- Ensure that grounds maintenance charging is allocated fairly and proportionately.
- Liaise with third‑party management companies, checking that charges are reasonable and correct, building good working relationships.
- Produce accurate service charge statements and send them out on a timely basis.
- Ensure that all controls in areas of responsibility are working effectively and reconciled on a regular basis.
- Assist with service charge audits, both internal and external.
- Liaise with the Development team to ensure service charges for new‑build properties and acquisitions are set up correctly.
- Actively seek views of customers to ensure continuous improvement of the service and to meet the changing needs of residents.
- Undertake any other duties as may reasonably be required.
Required Qualifications
- Excellent numeracy, financial and IT skills with a particular focus on Excel.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment as well as self‑manage.
- Excellent organisational and administrative skills.
- Ability to write reports and maintain records appropriately.
- Good analytical skills.
Nice to Have
- Experience with the social housing sector, or in a finance team.
- Experience of using Sage.
- Experience of using QL, or a similar housing management system.
The Company
Soha Housing is an award‑winning, community‑based mutualised housing association working in and around Oxfordshire and neighbouring counties, providing homes and services for affordable rent and shared ownership properties.
With exciting changes in the way we’re working, we are now expanding our team. If you are interested in joining a friendly, supportive organisation and share our vision for strong, vibrant and sustainable communities, where everyone can find a home, we’d like to hear from you.
We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence, incentivising curiosity, and acting to make things better as we learn from every experience. We take ownership of our work and lead from the front. We strive for honesty, clarity and kindness in all our relationships, treating feedback as a gift to help staff, residents and communities fulfil their potential. We operate with fewer, better rules, valuing simplicity, good judgement and responsibility.
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