Location
Stoke-on-Trent Contact Centre
Working Hours: Full Time 37.5 hours a week – Monday to Sunday between the hours of 8am and 8pm
What you’ll do
You will begin in our training academy, where you will receive in-depth sales and customer service training in well-equipped classrooms. An important element of this training is our TRUST framework – Vodafone’s mission to remain number 1 for Customer Experience.
- Taking ownership
- Relating to your customer
- Understanding their issue
- Setting expectations
- Thinking forward
Once in the role, you will take incoming calls from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you’ll be a main point of contact, ensuring they get the best advice and service possible.
You will have the opportunity to earn uncapped commission by offering customers the right Vodafone products and services, to achieve your sales targets.
You will always act ethically, ensuring our customers are given the correct information to make an informed decision.
Who you are
- You enjoy speaking to people over the phone and providing an excellent customer experience, in line with our TRUST framework.
- You are motivated by being set and achieving clear targets.
- You are resilient, able to deal with minor setbacks and stay motivated for each customer.
- Sales experience is useful, but not essential – we will help you develop these skills through our training academy and on‑the‑job coaching.
What we offer
- Basic salary £26,907 per annum
- Uncapped commission (On Target Earnings is £700 a month)
- 28 Days annual leave + bank holidays in lieu.
- Paid charity days
- ‘Spirit’ days when we encourage you to focus on your self‑development.
- Employee discounts, retail vouchers, health benefits, pension plan, life assurance and shares scheme.
- We support you at every stage of your career with learning and development tools and award‑winning parental leave policies.
Interview Process
Stage 1: Your application will be reviewed and, if progressed, the first stage is an approximately 30 minute call with one of our recruiters.
Stage 2: If you pass the screening call, you will attend a 1 hour in‑person interview with one of our Team Managers. Your recruiter will ensure you’re prepared ahead of your interview. Before the final interview, you will complete an online personality assessment (the results do not determine our decision to hire). You will have access to the interview questions in advance to allow you to be at your best.
Stage 3: If you are successful at the interview stage, then your recruiter will call you the next working day to offer you a role! If you are not successful, you will still receive a call from us with feedback.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators’ standards.
Accessibility
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
EEO Statement
We are committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We actively encourage everyone to consider becoming a part of our journey. Inclusion for All is a core value and we believe that diversity plays an important role in the success of our business.
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