Internal Sales Manager

We have a new career opportunity for an Internal Sales Manager to join the team based at our office in Birchwood.

This is a permanent, full‑time position that provides an exciting opportunity to generate sales and maximise revenue and profit against agreed targets, through effective outbound telephone communication and the development of both the existing customer base and new business, across all products. The telesales role must be able to influence our customers with strong sales techniques and handle challenging calls objectively.

Main Duties Include

• Contact potential and existing customers to sell products or services and follow sales strategies.
• Achieve set sales targets and call outputs, often focusing on repeat business and upselling.
• Engage with customers to understand their needs, answer questions, address concerns, and persuade them to trade.
• Develop and maintain positive customer relationships through effective communication and follow‑up.
• Maintain accurate records of calls, sales, and customer information.
• Possess a strong understanding of the products or services being sold and communicate their benefits effectively.
• Identify potential customers and conduct research to understand customer needs and preferences.

Qualification, Skills And Experience Requirements

• Excellent communication skills: articulate product information clearly and concisely, build rapport, and engage effectively with customers.
• Strong persuasion skills: convince customers to purchase our products and services and overcome objections.
• Active listening: understand customer needs and concerns effectively.
• Time management: efficiently manage time to maximise sales and follow‑up efforts.
• Customer service skills: handle customer inquiries, complaints, and requests effectively.
• Sales skills: close deals, upsell, and cross‑sell products and services.

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