Sales Associate – Harvey Nichols

The role

The Sales Assistant builds a following of loyal customers, acting as a consultant as opposed to a clerk. This means that in addition to following up with customers promptly and appropriately, the Sales Assistant works to establish a rapport that allows them to determine all of their customers’ needs in order to present the appropriate product to meet those needs.

Key responsibilities and duties

• Understand key company and personal KPIs actively seeking to exceed or meet them.
• Proactively build company and product knowledge to demonstrate understanding to the customer.
• After closing a sale, monitor all details including shipping, alterations (if applicable) and special requests to ensure customer satisfaction.
• Continuously enhance sales techniques to drive sales.
• Comply with all sales related policies and procedures.
• Take ownership of your role and work to support the store team to achieve goals.
• Maintain a keen interest in the fashion industry and market trends.
• Undertake daily tasks as required by the store management team.

Customer Service

• Continuously strive to provide the highest level of customer service.
• Handle customer enquiries quickly and efficiently and escalation to management where appropriate.
• Build and maintain client book.
• Ensure that all new clients information is captured correctly in the POS system.
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.

Operations

• Keep selling floor and product neat, organised and stocked.
• Assist in the maintenance of all inventory in the stockroom and on the selling floor.
• Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork.
• Comply with all Point-of-Sale policies and procedures.
• Properly execute all relevant register functions.
• Adhere to work schedule, inclusive of time and attendance.
• Participate in all relevant training and development seminars, programs and meetings as directed by store management.
• Help monitor store security through vigilant customer service and consistent application of store changing room procedures and tagging.
• Adhere to all internal audit processes and procedures.

Key skills and experience

• Experience of working in a similar position for a premium or luxury brand.
• Experience of developing customer rapport to drive sales.
• Dynamic interpersonal and communications skills both verbal and written.
• Proactive, able to motivate one’s self to meet company expectations.
• Exceptional time management skills.
• Demonstrable relationship building skills, able to collaborate and motivate peers.
• KPI focused, experience of driving sales to meet or exceed commercial targets.
• Resilient with demonstrable experience of displaying positivity when faced with challenges.
• Self‑motivated with a drive to succeed.
• Positive and solutions driven attitude.
• Excellent attention to detail.

Theory is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.

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