Direct Sales Support – Salary £26,700
Are you someone who loves helping customers, enjoys a challenge, and prides yourself on your communication skills?
Whether you’re a recent graduate, a parent looking to return to work, or exploring a career change, we’d love to hear from you! If you’re passionate about customer service and believe in treating people well to succeed, we have the perfect role for you within our Sales Support Team.
A bit about the job
This is a fantastic entry-level opportunity to join our growing Direct Health Team based in Eastleigh. You’ll be part of the Private Medical Insurance Customer Retention and Service Team, responsible for providing outstanding service via phone, live chat, and email. As you develop in the role, you’ll gain valuable knowledge, take on more responsibilities, and even achieve accreditation that allows you to make recommendations to customers. This is a dynamic role where you’ll listen, identify customer needs, and ensure their concerns are addressed.
Skills and experience we’re looking for
- Excellent communication skills, both verbal and written.
- Drive and ambition to progress, ability to work independently.
- Strong time management and prioritisation skills.
- Ability to handle difficult customer conversations with empathy.
- Call-handling or complaints handling experience is a plus, but not essential.
What you’ll get for this role
- Starting salary of £26,700
- Bonus opportunity – 6% of annual salary; actual amount depends on performance and company policy.
- Generous pension scheme – company contributes up to 14% of contributions.
- 25 days holiday plus bank holidays, with option to buy or sell up to 5 days.
- Up to 40% discount on company products, and other retailer discounts.
- Up to £1,200 of free shares per year through the Matching Share Plan and share in the success with the Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Paid volunteering days.
- Wellbeing support and resources.
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. We also consider all forms of flexible working, including part time and job shares.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please indicate that you have a disclosed disability and we’ll interview you.
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