Sales Assistant at British Heart Foundation

Role Overview

Sales Assistant – Part‑time (12 hours per week, 7 days a week, flexible weekend and bank holiday rota) at British Heart Foundation, Coventry, ENG, GB.

Key Responsibilities

• Engage with customers, providing exceptional service and promoting the charity’s mission.
• Organise and merchandise donated stock creatively to maximise sales potential.
• Collaborate with the E‑Commerce team to maximise online sales.
• Act as Keyholder – the go‑to person when no manager is present, keeping the store running smoothly and ensuring a great customer experience.

What We’re Looking For

• Previous retail experience isn’t essential – passion, energy and a commitment to outstanding customer service are vital.
• Confident team player, able to guide volunteers on the shop floor.
• Capable of working well under pressure and on own initiative in a fast‑paced environment.
• Strong attention to detail, positive, creative, confident and customer‑service focused.
• Passionate about sustainability.
• Comfortable with technology – using a till, PC, smartphone and e‑mail with ease.
• Must be 18+ years old.
• Ability to move high volumes of donation bags – the role can be physically demanding.

Benefits

• 38 days annual leave (plus the option to sell leave)
• Health & well‑being support: holistic leave up to 10 additional days per year.
• Enhanced family policies – maternity, paternity and adoption leave.
• Early access to wages via Wagestream.
• 25% staff discount.
• Health cash plan (Dental, Optical, Therapies, etc).
• Access to a 24/7 virtual GP and Employee Assistance Programme (EAP).
• Pension with employer contribution up to 10%.
• Cycle to work scheme.
• Discounts on gym memberships and a wide range of retailers.

Other Information

Inclusivity Matters: We are committed to fairness and consistency. Anonymous CV software is used during the application process.

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