Sales Assistant

Job Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

Department

UK Retail

Location

Hermiston Gait (EHG)

Compensation

£8.00 – £12.71 / hour

Key Responsibilities

Team Collaboration

• Work harmoniously with colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem‑solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day‑to‑day operations, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods efficiently.
• Maintain a clean, organised, and visually appealing sales floor with attractively displayed, fully stocked products.
• Stay informed about product features, promotions, and pricing to provide accurate and helpful advice.
• Help set up and execute in‑store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, understanding their needs and providing tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high‑performing workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We Would Love To Meet Someone Who Is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicator with a friendly, approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team player who is reliable and trustworthy.

What’s in it for you?

• Monthly bonus scheme: a performance‑driven bonus structure with achievable targets and rewards on top of your base salary.
• 50% colleague discount across Mountain Warehouse and Animal, plus a twice‑yearly uniform allowance.
• 28 days annual leave, including bank holidays.
• Access to Employee Assistance Programme and a colleague hardship scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You’re not just working in a store; you’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

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