Team Overview
The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in several markets across Europe, ensuring that they continue to grow and operate. This includes initial acquisition, onboarding, reactive support, and proactive account management.
Location & Hours
Hybrid role based in Manchester. Hours: Monday to Friday, 9 am‑5:30 pm. Work in the Manchester office 3 days a week.
Role
As Sales Team Leader you will lead and manage a team of Sales Development Representatives (SDRs), focused on generating new restaurant sign‑ups to join the Deliveroo platform. You will ensure the team provides a positive, seamless partner experience.
What You’ll Do
- Manage SDRs to lead quality partner acquisition and generate new sales opportunities.
- Ensure relevant utilisation of Salesforce to track pipeline.
- Identify development areas of SDRs; provide coaching sessions to enhance efficiency and performance.
- Work with Regional Sales Teams to share market knowledge and maximise sales opportunities.
- Execute campaigns adhering to relevant contact strategies that deliver key performance metrics, including sales outcomes, restaurant experience, and qualitative results.
- Produce ongoing sales reports with sound analysis to inform clear action plans.
- Attend and contribute to weekly stakeholder meetings to provide updates on team performance and progress.
- Act as an inspirational role model.
Who You Are
You thrive in a fast‑paced, target‑based environment, and you are passionate about people leadership and delivering results. You can handle objections effectively.
Required Skills & Experience
- 2+ years experience in a Sales Leadership role.
- Clear evidence of producing results in a Contact Centre environment.
- Ability to guide partners through effective negotiation.
- Experience working with Salesforce system for customer enhancement.
- Experience using and maintaining High Velocity Sales.
- Experience identifying process improvements in pipeline management and finding incremental improvements in a high‑performing team.
Benefits
We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
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