At British Engineering Services Group, we pride ourselves on being the leading end‑to‑end risk management solutions provider in the UK and Ireland. That means it’s our job to keep our customers’ assets legally compliant, operational and, above all else, safe. With safety as our number one priority, our Electrical division focuses on electrical compliance, carrying out hundreds of Electrical Installation Condition Reports (EICRs) and other critical inspections each day. We are also a leading specialist electric‑vehicle charging solutions provider, managing both installation and ongoing safety examinations.
What will you be doing?
As a Renewals & Retention Sales Development Representative (SDR) for the Electrical division, you will manage and convert an existing customer portfolio to secure contract renewals and drive revenue growth. You’ll maximise retention, identify upsell opportunities, and ensure a seamless customer journey from early engagement through to renewal and handover.
You Will
- Proactively manage assigned accounts with upcoming renewals
- Engage customers up to 12 months ahead of renewal to understand needs and future plans
- Build strong relationships with key stakeholders and decision makers
- Identify and convert upsell opportunities within existing accounts
- Manage a structured renewals and upsell pipeline to ensure full coverage
- Produce accurate, commercially sound renewal and upsell quotations
- Apply CPI increases in line with company guidelines
- Prepare clear, professional proposals with itemised pricing
- Maintain 100% CRM compliance with accurate and up‑to‑date information
- Negotiate to secure contract renewals and increased contract value
- Ensure timely, accurate handover of renewed contracts to operational teams
- Deliver a professional and seamless customer experience throughout
As Part Of Our Team, You Will Get
- A starting salary up to £30,000 (depending on experience)
- Bonus scheme – approx. £6,000 additional annual OTE
- Company pension scheme
- Annual salary review
- 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
- An extra day’s holiday to take on Christmas Eve each year
- Access to our holiday buy scheme
- Electric vehicle salary sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company‑wide volunteering scheme
To Join Our Team, You Will Need
- Proven experience in B2B sales, account management or renewals
- Experience managing an existing customer portfolio
- Strong commercial awareness and negotiation skills
- Ability to identify and convert upsell opportunities
- Strong organisational and pipeline management skills
- Experience using CRM systems (Eworks or similar desirable)
- Excellent relationship‑building and stakeholder‑management skills
- Strong communication and presentation skills
- A proactive, structured and detail‑focused approach
- Experience within electrical services, compliance or facilities management is desirable but not essential
As a Real Living Wage employer, British Engineering Services Group also supports diversity, equality and inclusion, and has pledged its commitment to the military community by signing the Armed Forces Covenant.
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