Service Advisor
The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.
Candidate Qualifications
- Experience in a customer service environment
- Experience with volume work
- Ability to work within a team
If your answers are YES, you may be the person we have been looking for!
What will you be doing?
- Greet customers and provide them with a warm welcome to our service department
- Listen to customer concerns and accurately document their vehicle’s issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer’s vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash/card transactions and maintain accurate records of payments
Hours
- Week 1: Monday to Friday 06:30am to 15:00pm
- Week 2: Monday to Friday 08:00am to 16:30pm
- Week 3: Monday to Friday 10:00am to 18:30pm
All inclusive of a ½ hour unpaid lunch break.
You are also required to work Saturdays 08:00‑13:00 on a rota basis of 1 in 4 which is paid at the appropriate overtime rate.
Who are we looking for?
- Point of sale experience
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers
Our Company Benefits
- Performance-based bonus scheme
- Regular overtime opportunities
- Standout learning and development opportunities via the Mercedes Benz Technical Pathway
- 22 days’ annual leave, plus bank holidays on top
- Company pension (Royal London) via a salary sacrifice scheme
- Free staff parking
- Access to free, independent advice on finance, health, and wellbeing
- Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
- Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on‑demand
Job Details
Job Type: Full‑time
Pay: £28,080.00‑£29,120.00 per year
Additional pay: Bonus scheme
Schedule: Monday to Friday
- Company events
- Company pension
- Cycle to work scheme
- Free parking
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